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Arrears Regulatory Communications Journey
Journey
Overview
Journey Map
Communications
History
Details
Name
Name
Inform customers about missed payments and provide guidance.
Description
Description
Business Area
Business Area
Product
Product
More Details
Owner
Owner
Ensure customers are informed of missed payments and supported with guidance on resolving arrears.
Objective
Objective
Customer is automatically enrolled when a missed payment or arrears event is identified.
Enrolment
Enrolment
Customer is notified of arrears and takes action to address missed payments.
Required Outcome
Required Outcome
Journey Map
