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Base Rate Change Regulatory Communications Journey
Journey
Overview
Journey Map
Communications
History
Details
Name
Name
Communication to inform customers of changes in the base interest rate.
Description
Description
Business Area
Business Area
Product
Product
More Details
Owner
Owner
Ensure customers are informed of rate changes and any impact on payments.
Objective
Objective
Customer is automatically enrolled when a base rate change affects their mortgage account.
Enrolment
Enrolment
Customer is notified of the rate change, understands the impact, and takes action if needed.
Required Outcome
Required Outcome
Journey Map
